Refund Policy

Information provided in the Returns/Refunds section is not a contractual obligation or warranty. Kinect Fitness reserves the right to refuse returns or exchanges that do not meet outlined policies. Certain products may require variations on general policy where explicitly stated. Please contact us regarding any clarification needed on returns/refunds/exchanges to avoid assumption or misreporting.

Thank you for shopping at Kinect Fitness! We hope you are satisfied with your purchase but understand that sometimes products do not meet expectations.

You may return new, unopened merchandise within 30 days of delivery for a full refund. Please ensure the items are returned in original packaging along with any accessories, manuals etc. We will process returns within 2 weeks of receipt. You will be responsible for paying postage/shipping costs for returns unless the item is damaged/defective, in which case we will cover return postage.

For hygiene reasons, return of intimate/personal products is only accepted if items are sealed, unused and unopened.

Please contact us at support@kinectfitness.co.uk to initiate a return and provide your order details. We will provide instructions and next steps.

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much much more.